Terms and Conditions
Introduction
These Terms & Conditions apply to all orders placed with Sealed with Sparkle. By purchasing from us or using our website, you agree to be bound by the terms set out below.
Please read these Terms carefully before placing an order.
About Us
Sealed with Sparkle is a small business specialising in personalised and handmade gifts, including mugs and other customised items.
Orders
All orders are subject to availability and acceptance.
Once an order is placed, you will receive confirmation of your purchase.
We reserve the right to refuse or cancel an order in exceptional circumstances (for example, due to errors in pricing or availability).
Personalised Items
Personalised or custom-made items are created based on the information you provide.
Please ensure all personalisation details (such as names, spelling, and dates) are correct at the time of ordering.
Sealed with Sparkle cannot be held responsible for errors in personalisation provided by the customer.
Prices & Payment
All prices are shown in GBP (£) and include any applicable taxes unless otherwise stated.
Payment must be made in full at the time of ordering.
We do not store payment card details; all payments are processed securely by third-party payment providers.
Dispatch & Delivery
Orders are dispatched using a tracked delivery service wherever possible.
We aim to dispatch orders within 72 hours, excluding holidays and busy periods, which will be clearly communicated on our website.
Delivery times are estimates and cannot be guaranteed.
Once an order has been dispatched, responsibility for delivery lies with the courier.
Delivery Issues
If your order does not arrive, please use your tracking information to contact the delivery company in the first instance.
If further assistance is required, please contact us and we will do our best to help.
Returns & Refunds
Our Returns & Refunds Policy forms part of these Terms & Conditions.
Personalised items cannot be returned or refunded unless faulty, damaged, or not as described, in line with UK Consumer Contracts Regulations.
Non-personalised items may be returned within 14 days of receipt, provided they are unused and in their original packaging.
This does not affect your statutory rights.
Faulty or Damaged Goods
If an item arrives faulty or damaged, please contact us within 48 hours of delivery with clear photographs where possible.
We will offer a replacement, repair, or refund in accordance with UK consumer law.
Intellectual Property
All content on this website, including images, designs, text, and logos, remains the property of Sealed with Sparkle.
You may not copy, reproduce, or use our content without prior written permission.
Liability
Sealed with Sparkle shall not be liable for any indirect or consequential loss arising from the use of our products.
Our liability is limited to the purchase price of the item(s) ordered, except where prohibited by law.
Nothing in these Terms limits your statutory consumer rights.
Privacy
Your personal data is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your information.
Changes to These Terms
We reserve the right to update or amend these Terms & Conditions at any time.
Any changes will be effective immediately once published on our website.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
