Returns Policy
At Sealed with Sparkle, we take pride in creating high-quality, fun, and personalised gifts. Your satisfaction is important to us, and we aim to make every order a positive experience.
Order Processing & Delivery
All orders are dispatched using a tracked delivery service, allowing you to follow your purchase every step of the way.
We endeavour to dispatch all orders within 72 hours of receiving your order.
Please note: during busy periods, holidays, or special occasions (such as Christmas), dispatch times may vary. Any changes to dispatch times will be clearly communicated on our website.
Delivery Issues
If your order does not arrive within the expected timeframe, please use your tracking information to contact the delivery company directly in the first instance, as they are best placed to resolve delivery delays or issues.
If you continue to experience problems after contacting the courier, please get in touch with us and we will do our best to assist.
Returns & Satisfaction
If your item has been delivered and you are not 100% satisfied, please contact us as soon as possible so we can work with you to resolve the issue.
We ask that you contact us within 14 days of delivery to discuss any concerns.
Personalised Items
In line with UK Consumer Contracts Regulations, personalised or custom-made items cannot usually be returned or refunded unless they are faulty, damaged, or not as described.
This does not affect your statutory rights.
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us within 48 hours of delivery, providing clear photographs where possible.
Where appropriate, we will offer a replacement, repair, or refund in accordance with UK consumer law.
Change of Mind (Non-Personalised Items Only)
For non-personalised items, you have the right to cancel your order within 14 days of receipt.
Items must be returned unused and in their original packaging.
Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds
Approved refunds will be processed back to the original payment method within 14 days of receiving the returned item or confirmation of resolution.
Contact Us
If you have any questions about your order, delivery, or returns, please contact us directly. We’re always happy to help and will do our best to resolve any issues quickly and fairly.
